Returns & Refunds

Returns Accepted Within 7 Days

Item(s) may be returned within 7 days of the delivery date for a full refund. Items must be in unused, unassembled and undamaged condition to be accepted.

Return All Packaging Materials

Returns will only be accepted if boxes, inserts, and all packaging materials accompany the return. Items returned without original packaging will be subject to a repackaging fee

Damaged Items

Damage must be reported within 24 hours of delivery. After this period of time it will be considered damaged by the customer. Orders returned damaged will not be accepted.
Final Sale

Bedding, linens, pillows, cushion covers, and other household textiles are considered final sale, and therefore cannot be returned. Gift Cards are final sale.

Where To Return Item(s)

You may return your item(s) for a full refund directly to one of our 3 Bloomr Store locations.

Bloomr Return Collection

Within UAE, for a 200 AED return collection fee, you can arrange for a driver to collect and return your item(s). Request Collection.
Order Lookup

Enter your email address to check your order status. You’ll be redirected to the Track your order page for order updates and live delivery tracking once your route is dispatched.
Request A Return

Please email customer service to request a return. Include your order number, name, and item(s) you would like to return. Customer Service will respond to you with return instructions within 24 hours.
Refunds

For Returns received within 7 days and in their original condition, refunds will be processed to the original form of payment. Allow 7-10 business days for your refund to reflect in your account.

Cancellations

A customer can cancel their order within 24 hours. After this time period you can return your items per the return policy.